Refund Policy

Last updated: 9 October 2026

We want every client to be happy with their project. This policy explains how payments and refunds work for our website packages.

Payments

Our Starter Site and Growth Site packages are paid 50% upfront and 50% at launch. Our Authority Site package is paid 40% upfront, 40% at the midpoint and 20% at launch. Custom projects follow the payment schedule in your quote.

Deposits

Your upfront payment reserves time in our schedule and covers planning and design work. If you cancel before any work has started, we'll refund the deposit in full. Once work has started, the deposit is non-refundable.

Cancelling during a project

You can cancel at any time by emailing Mages@shivara.co.uk. We'll charge for the work completed up to that point, and refund anything you've paid beyond that. You'll receive the files for the work you've paid for.

After launch

Once your website has been approved and launched, the final payment is non-refundable. If something isn't working as agreed, tell us and we'll fix it as part of your package's support.

Third-party costs

Domain names, hosting, paid plugins and other third-party services bought on your behalf are non-refundable once purchased.

How refunds are paid

Approved refunds are paid to the original payment method within 14 days.

This policy doesn't affect your statutory rights. If you're a consumer, you may have additional rights, including a 14-day cancellation period for contracts made at a distance.